Question 1

How far out are you booked?

Accepted Answer

Because we have a large highly experienced team, we can schedule many appointments in one day. Therefore we are typically scheduled out about 2 days.

Question 2

What days do you shoot?

Accepted Answer

Our shooting days are Monday - Saturday 8am to  5pm, Sunday is available upon request but it does incur a sur-charge of $25.

Question 3

What is your Travel Area and Distance?

Accepted Answer

This is a map of where we Travel to daily, Blue does not incur a travel fee, Orange Zone incurs a $25 Travel Fee, Yellow Zone will incur a $100-$125 Travel Fee. If you have any other area not listed, please call for information.

Question 4

What is your cancelation policy?

Accepted Answer

We allow cancelations up to 24 hours before the shoot, but anything canceled without 24 hours notice will incur a $45 cancelation fee. See full cancelation policy here

Question 5

Do I have to be at the appointment?

Accepted Answer

You may opt to not be at the appointment, or attend the appointment if you'd like. We recommend using our Pre-Shoot Checklist a day before the appointment if you are not attending.

Question 6

How long does the shoot take?

Accepted Answer

Generally it will be about 30-40 Minutes per floor, per service. Each of our appointments have a structured time built into them to suffice enough time to capture the listing.

Estimates of time only, each property may vary on time:
Photos only 30-60 Minutes per 2000 Sq Ft. 
Video and Photos 60-90 Minutes per 2000 Sq Ft. 
All In One Package 90-120 Minutes per 2000 Sq Ft.

Question 7

Can I provide lockbox access?

Accepted Answer

Yes, please send lockbox codes or 1 day codes, 24 hours before the appointment to avoid entry delays.

Question 8

When do you deliver our Media?

Accepted Answer

Photos are delivered the next business day before 5pm

Video are delivered 24-48 hours after shot

Floor Plans and Matterport are delivered next day by 5pm

Frequently Asked Question