Frequently asked questions
Do you cover my area?
We cover anywhere in Chicago and it's surrounding suburbs with a 50 mile service area. For properties outside of our service area, arrangements can be made. Please call.
How long does the process take?
From booking to delivery it can be 24-48 hours. Once we comeplte your shoot we deliver all items by 2pm the following day. Rush service available for a small fee.
Do I need to be at the property?
While we prefer for the agent to be in the property while we shoot, we understand if you cannot make it, we can access via Lockbox. Please note we shoot properties as-is, our photogrpahers cannot move any large items, personal items, or clutter. Please download our pre-shoot check list if you plan on not attending the shoot to have the property ready before we arrive.
What forms of payment do you take?
Business Check, Quick Pay, Zelle, Credit Card.
How can I retrieve my items?
Log in to your account, you will see a list of all your completed shoots. If you do not see your shoot, be sure you didnt create a duplicate account, and call or email us if you are still having trouble.